Please note: The below is for information purposes only and subject to change without notice. All timings are approximate.
In light of the recent tragic events in Manchester please be aware of the below
The O2 operates a thorough security regime and enhanced security checks are already in place. Security is monitored at all times to ensure the safety of all our visitors and we have a regular dialogue with the UK security services and police. Security and our procedures are constantly reviewed and adapted and we are sure you’ll understand that we cannot comment on any specific measures as these are confidential.
Please allow extra time to pass through security checks.
More details about security at The O2 can be found here: http://www.theo2.co.uk/visit-us/security
27th & 28th May 2017
Saturday 27th May
- Doors to O2 & AmEx Invites Lounge: 17:00
- Doors to Sky Backstage: 17:00
- Doors: 18:00
- Shinedown: 19:30
- Interval: 20:20
- Iron Maiden: 20:50
- Finish: 23:00
Sunday 28th May
- Doors to O2 & AmEx Invites Lounge: 16:30
- Doors to Sky Backstage: 16:30
- Doors: 17:30
- Shinedown: 19:00
- Interval: 19:50
- Iron Maiden: 20:20
- Finish: 22:30
Please note this event is ticketless entry. You will need to bring the payment card used to purchase tickets as well as photo ID in order to gain entry to the event.
If you have an expired card that's still in your possession – please proceed to the entrance.
If you have a new card, but the number is different – please proceed to the box office, with your order confirmation, photo ID and the new card. Tickets will not be issued to customers not presenting Photo ID.
Can I bring a camera?
Yes. Small personal cameras are fine for each show at The O2. We ask that you turn off the flash so as not to distract the performers or other guests. Larger SLR type cameras are not permitted into the venue unfortunately. This is at the request of the event promoter. For cameras that look similar to SLR cameras, the staff on the entrances must use their discretion, and your camera may be held at the entrance until the end of the show if it is not allowed to come in. It will be looked after safely for you and you will be given a ticket so you can collect it.
Can I take any food or drink into the arena?
Food and drink bought outside The O2 arena can’t be taken into the arena. Please call 020 8463 2000 or email us at firstname.lastname@example.org if you need to bring food or drink with you for medical or religious reasons. Don't worry, we don't waste anything. We donate what you can't take with you to local charities.
You can ask at any bar, for tap water and this is complimentary.
Is there a standing cloakroom at The O2?
The cloakroom can be found once you've entered the arena at entrance E.
Items can be left for a charge of £2.00 per item. You will need to pay by credit or debit card only. The cloakroom will close 30 minutes after the end of the show.
Any items not collected after the show will be kept for a maximum of 7 days.
Please note: There is limited capacity and once we have reached capacity the cloakroom will close. The cloakroom can only be used by fans with a general admission standing ticket.
ALL ITEMS ARE LEFT AT YOUR OWN DISCRETION
Is there anywhere to leave large items at The O2?
There is indeed - Please click here for more info
Venue Layout - End stage standing
Please note that layouts of events can change at the last minute and this plan is meant as a rough guide only.
Can I bring a banner/poster?
Posters/banners should be no bigger than A3 size and not contain anything that displays inflammatory or offensive wording.
Large flags, drapes or larger than A3 banners are not permitted.
Are there any age restrictions for The O2 arena?
Children under 15 must be accompanied by an adult aged 18 or over. Children under 16 cannot enter the standing area.
Q: What security measures will I have to go through before entering the arena?
All arena guests will be subject to a security search. Please do not arrive carrying any of the restricted items which can be found :here
Q: Can I take my bag into the arena?
Only small handbags or small laptop bags will be allowed into the arena. Please do not bring any larger bags to The O2.
Q: What items do I need to give to security before walking through the search arches?
Items such as phone, cameras, bags, keys, coins should be placed into the tray provided. Our team will be on hand to assist if needed
Q: I’m pregnant/have heart condition/pacemaker, is the search arch safe?
Yes – completely.
Q: How long will these security measures add on to my entry time?
Hopefully not too much more time. But please do allow plenty of time to get through security and into the arena to find your seat and get comfortable.
Q: What happens if I don’t want to be searched?
Search is a condition of entry and guests will only be permitted entry after search.