Security

Security

We take the safety and security of all our fans and visitors very seriously. If you’re coming to the arena, please ensure you arrive in plenty of time to pass through our enhanced security checks. 

Our security and guest relations team are there for your safety.  Please cooperate fully with all security checks and support these vital members of our team as they carry out important work to keep us all safe and sound.

Our bag policy

Our bag policy

Please consider whether you need to bring a bag to The O2.

We do not allow large bags into the arena for security reasons.

You will be permitted to take small bags and handbags in with you.  One bag is allowed per person.

We class small bags as no larger than A4 size or standard handbags.

Backpacks, travel cases, laptop bags and large tote bags are NOT permitted inside the arena.

If you need to bring a large bag with you, you will need to leave it at our bag storage facility just outside the main entrance to The O2 at a cost of £10 per bag.

All bags will be searched and screened before being accepted into the bag storage facility.

Bag storage closes 30 minutes after the end of the event.

Info about the bag storage area can be found here: Bag Storage

For further details please see: Bag Storage Facility

Preparing for our screening

It’s really simple.

• Finish up any food and drink before you enter the arena itself as you’re not allowed to take these in with you when watching a show; it’s fine throughout the rest of The O2 campus. 
• Head to the entrance that is stated on your ticket and join one of the queues.
• Take your phone, camera and any large metal objects out of your pockets and place them in the trays provided.
• You don’t need to remove belts or shoes. 
• Simply pass through the screening arch when asked by one of the team and you’re good to go. 
• Enjoy the show.

What else do we do to keep you safe?

The answer is lots. There are the security measures you can see and of course the ones you can’t. We monitor the whole site each and every day and our staff are trained to ensure all our guests have a safe, secure and happy time. We work very closely with the Metropolitan Police and members of the security services to ensure our security procedures are up to date and following best practice. 

We also have a team of sniffer dogs working around the clock. If you’re lucky, you may see one on duty but please remember, these are busy working dogs with a very important job to do.