Does The O2 take returned tickets? The O2 02 July 2018 08:00 Updated Follow We don’t take returned tickets for events. Related articles How do I get a refund or exchange? Who are registered ticket agents? Can I amend tickets I have purchased for Up At The O2? What's your queuing policy for a standing show? I bought tickets in a pre-sale and now better ones are available. Can I swap them? Comments 0 comments Article is closed for comments.