Can I up-grade my ticket? The O2 06 March 2015 14:38 Updated Follow The O2 and AXS don’t offer ticket up-grades. If your booking was made through another agent, contact them to ask. Related articles The O2 Box Office How do I get a refund or exchange? Can I amend tickets I have purchased for Up At The O2? Are there any age restrictions for The O2 arena? Will I get a good view from floor seats? Comments 0 comments Article is closed for comments.