The O2 Box Office is located on Peninsula Square, on the left-hand side of The O2 main entrance.
At The O2 Box Office, you can purchase tickets for The O2 Arena and Indigo at The O2
The O2 Box Office is open: Monday – Sunday: 12 pm to 7 pm
Tickets can also be purchased:
- Online via www.AXS.com
Booking fees are charged on all tickets, including if purchased in person
All ticket sales are final. No exchanges, refunds or upgrades will be available at the box office.
We accept the following methods of payment: American Express, MasterCard, Maestro and Visa.
Please note we currently do not accept Cash payments
Other Ticket Sellers
We encourage you to purchase tickets through our official ticketing partner AXS.com. Other ticket agents may be used by the event organiser or promoter. Check before buying, if you’re not sure as we cannot guarantee the authenticity of tickets purchased through third parties.
More info here
Pre-Sale And On-Sale
Pre-sales are not usually available at The O2 Box Office.
If an event on-sale starts at 9am, you can still book online at AXS.com. Please note that the main box office won’t be opening earlier and won’t hold back any tickets. Once they're sold out online, they're sold out completely.
Tickets can be collected or printed only on the day of the event.
You must have the credit card used to make the purchase and a valid photo identification to collect tickets.
No exceptions to his policy will be made and letters of authorisation are not accepted.
- Other ticket sellers: if you have purchased your tickets via a different ticket seller and you have to collect your tickets or duplicates, please note that timing is variable (depending on when they are delivered by the agent). The O2 Box Office will endeavour to ensure all tickets are available prior door time.
Arena Opening Hours
On event day with 6.30pm doors, The O2 Box Office will open for collection at 3pm (for 6.30 pm doors or 2 hour prior doors) and will close at 9pm (or half an hour after the main act has started).
indigo at The O2 opening hours
On event day with 7.30pm doors, The O2 Box Office will open for collection at 5pm (or 2 hour prior doors) and will close at 9pm.
If you haven’t received your tickets 3 days prior the event, please contact your original point of purchase.
AXS customers can contact the support team at 0844 856 0202 (UK) or +44 (0)203 481 5503 (Outside UK).
Unsure who you have bought your tickets with? Look for a confirmation email in your inbox or check your card statement.