Standing and Queuing
Talk to a member of staff at the arena entrance if you have a disability that means you can’t queue. They’ll sort out priority entry for you as soon as the doors open.
The O2 is fully accessible. Lifts and public areas are designed for wheelchair use.
We have an accessible drop-off point for cars and coaches. It’s about 150m from The O2’s main entrance. And it’s clearly signposted. If you are coming to an event in the main arena we also offer a wheelchair escort just call 0208 463 2211 once the event doors open (this is usually the time printed on your ticket) and we’ll meet you with a wheelchair to take you to your seat.
Access To Toilets
Accessible toilets are unisex. And they’re available on all levels. They’re near our wheelchair bays.
We’ve also got a Changing Places fully accessible toilet on Level 1. Contact your nearest steward for access. Or visit the Level 1 information desk. These toilets are larger than a standard wheelchair accessible toilet and include a height-adjustable changing bench, a hoist and room for up to two PAs. If you need to use the Changing Places unit on a non-event day just ask at AEG reception and access can be organised.
Assistance dogs are welcome in all of The O2 venues. Water bowls are available too. Just ask. For The O2 arena, assistance dogs can stay in wheelchair bays. For other areas of the arena talk to the nearest information desk and they’ll look after your dog for the whole event. Or for any period during the event.
Personal assistants can get one free ticket to any event when a disabled visitor pays full price. Let us know that you’re bringing your PA when you book. And book in advance to make sure you get the tickets you need. You may be asked to provide proof of eligibility. Suitable forms of proof are:
- Disability Living Allowance (DLA) / Attendance Allowance (AA)
- Personal Independence Payments (PIPs)
- The Access Card (http://www.accesscard.org.uk/)
- Assistance dog ID
- Other evidence will be considered on a case by case basis
please note personal assistant tickets are only available via the venue and not other ticket agents, we may not be able to refund personal assistant tickets if you do not let us know at the time of booking or if you have not booked via the correct channels.
Accessing Visual Information
Get in touch with customer services if you need help accessing visual information.
Accessing Audible Information
The O2 is proud to offer BSL interpretation for our events. Please contact our accessible booking team at least 28 days prior to the event, so we can book your tickets and make arrangements for your interpreter. Contact us via a BSL Interpreter by clicking here (available Monday to Friday (9am-6pm) [click here to see how the service works]. The O2 Access lines are open 9-7pm Monday – Friday and 10-6pm at weekends. Our Typetext number is 18001 020 8463 3359. You can also enquire via firstname.lastname@example.org
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