How To Book Accessible Tickets

Accessible tickets for shows at The O2 arena can be purchased online through our website. There is usually significant demand when events go on sale, so we advise that guests purchase accessible tickets online rather than attempting by phone.

To book tickets online through AXS, Guests with access requirements must register their requirements via the Access Card (sometimes referred to as a Nimbus Card, or the CredAbility Card). This ensures the right tickets are sold to the right people.

Registering with the Access Card will link your access requirements to your AXS account. This means that once linked, you’ll have access to the right tickets for any future ticket purchase (dependant on availability).

There are two ways you can register an Access Card:

FREE

Free registration for the Access Card will permit the card to be recognised on purchases for events at The O2 arena, through our ticketing partner AXS.com.

To register an Access Card for free click here.

£15 FOR THREE YEARS

The full access card costs £15 for three years of membership. The full card affords you the same benefits as the free card, as well as:

• Recognised at venues across the UK & beyond
• Potential free companion tickets at events and venues across the UK
• Receive a Photo ID card with symbols relating to accessibility needs
• Informative online access directory
• Access to a closed Facebook Community group

To register a full Access Card for £15 for three years, click here.

Please note, if any of the below requirements apply to you, please give us a call on 020 8463 3359

• 2+ carers required
• Assigned wheelchair user, with limited ambulant capability
• Overseas guests
• Issues linking your card/registration to their online account
• Late requests three days or less out from the event
• Change of circumstances

Our Accessible Bookings line is open from 9am to 6pm Monday to Friday, and from 10am to 5pm on Saturday. Our lines are closed on a Sunday. You can call us on 020 8463 3359 during our opening hours to book tickets.