Cancelled/Postponed Events - What Happens?

Event Postponed?:

You will be offered access to the rescheduled event at no additional charge, using your original ticket.
If you are unable to attend the rescheduled event, the promoter of the event will determine if you are entitled to a refund. You will be contacted by your point of purchase regarding the refund policy set by the promoter for the event. You must liaise with your point of purchase in relation to all refunds.

Event Cancelled?:

Most bookings will be refunded automatically – you don’t need to do anything.
If you booked your tickets in person at the O2 box office please email the team at customerservices@theo2.co.uk or Live Chat

 Refunds will take 5-7 working days to appear on your statement.  (Please note that due to restrictions around Covid affecting staffing levels, this may take up to 14 working days currently)

Pre-booked parking?

If you pre-booked parking for a postponed show, your parking space will automatically switch to the new date. If you 

• have a new car
• won’t be driving to the rescheduled event
• or can’t make it

email the parking team at theo2carparking@theo2.co.uk or call 020 8463 6718

Parking for any cancelled events will be refunded automatically.