Cancelled/Postponed Events - What Happens?

Event Postponed?

You will be offered access to the rescheduled event at no additional charge, using your original ticket.

If you are unable to attend the rescheduled event, the promoter of the event will determine if you are entitled to a refund. You will be contacted by your point of purchase regarding the refund policy set by the promoter for the event. You must liaise with your point of purchase in relation to all refunds.

Event Cancelled?

Most bookings will be refunded automatically – you don’t need to do anything.
If you booked your tickets in person at the O2 box office please email the team at customerservices@theo2.co.uk or Live Chat

 Refunds will take 5-10 working days to appear on your statement.  

Pre-booked parking?

Parking will be automatically transferred to the new date for you, no need to do anything your end.

If you would prefer a refund, you can email theo2carparking@theo2.co.uk and they will be happy to assist.

Parking for any cancelled events will be refunded automatically.