When an event is postponed:
Generally speaking - when an event is postponed, your ticket will remain valid for the new date and you don't have to exchange it.
If you can't make the new date - then contact your point of purchase for a refund, this should be done at least a week before the new date.
As with anything - there are exceptions, and so please always check to see if there is anything different with the event in question.
What about my parking space?
Parking on postponed shows, will again get carried over to the new date. If you will no longer be driving, have a new car, or can't make it - get in contact with the parking team on 020 8463 6718.
When an event is cancelled:
Again - usually, all bookings will be refunded automatically back to the card used at the time of purchase. The exception to this is bookings made directly in person at the box office. If you did book in person, please call the team on 020 8463 2000.
Refunds will typically take 5-7 working days to appear back on your statement.
And my parking?
Parking for cancelled shows is refunded automatically - again no need to call.