If an event is ever altered or cancelled due to adverse weather we will email all customers who have booked and post details on our website http://www/theo2.co.uk and on social media.
If you are travelling to the venue by car, all of the Car Parks are gritted when it snows heavily and our traffic marshals will be out and about to offer any assistance they can. Please take extra time and drive safely.
If you are coming by public transport please check out https://tfl.gov.uk/ for the latest transport and travel updated in and around London.
We do not offer refunds or exchanges for travel related issues, unless a show is cancelled or rescheduled.
If you have tickets for Up@theO2 please call 020 8463 2680 to enquire about your climb.