BTS - Frequently Asked Questions

The O2 -

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What does GA4 etc stand for?

GA stands for General Allocation.  These are standing tickets on the arena floor, please ignore any row or seat numbers, these are only used when the floor is seated. 

I didn't manage to get tickets.  How come?

Tickets for the BTS shows are now sold out. We understand your disappointment and are sorry for those of you who have missed out, but the demand for these UK dates has been incredibly high. We remind you to only use verified ticketing agents for all purchases.

It may be worth checking back on axs.com from time to time as we do occasionally get tickets back and any returns will be released for sale there.

Someone bought the tickets for me, can i still attend?

Yes, this is not a names on ticket event, so you can use tickets bought for you by someone else without having to bring their ID.

 

Why are tickets up for sale on re-sale sites at such high prices?

It’s unfortunate that tickets are already on re-sale sites for such inflated prices.

Currently under UK law it is legal for customers to sell personal tickets on re-sale sites.  When used correctly re-sale sites can help fans who cannot make a show to sell their tickets on to other fans.  We are unable to intervene in these sales as they are legal, however some people abuse the system and buy tickets to sell on for a large profit.

We have a team at The O2 who go through re-sale sites and anything bought by known touts or suspected illegal activity are cancelled and then released for sale to the public, so it is worth checking AXS.com regularly for any seats that come back.

 

I bought tickets from a re-sale site.   Are they genuine?

We wont be able to tell if tickets are valid tickets until they are scanned on the night.Re-sale sites work like ebay so they don't own the tickets either, they just provide a platform for a customer to sell their tickets.

Because we won't have any connection or communication with that customer we do not know if that ticket is legitimate, has been sold multiple times or has been cancelled until we scan the barcode on the night as it remains their property until that point. However, most re-sale tickets are fine (and just sold at inflated prices). 

 

 Show Times

9 October - 8pm - 10pm (subject to change - check back the week of the show).

10 October 8pm - 10pm

 

VIP Tickets 

VIP Tickets will go on sale through Ticketmaster directly on June 1st. VIP tickets will be standing only. You will need to be 16 or over to use VIP tickets (no exceptions).

VIP package details can be found at www.facebook.com/livenation.kpop/ keep checking there for updates

 

Can I buy a seated ticket and still get the VIP?

A: No – the VIP package is standing only.

 

Can I buy a VIP Package and then join my friends in P1 standing?

A: No – not without buying an additional ticket. There is a barrier between VIP and P1 standing, but is also right next to it. You can’t move between the two areas freely.

 

What age do I have to be?

A: Standard venue rules, you need to be 16+ for the VIP packages as you will be in a standing area.

 

Where do I queue for VIP tickets/what time?

A:  You will receive instructions on this from Live Nation by email in the weeks leading up to the concert.

 

Who is selling tickets?

AXS is The O2's official ticketing company and they are selling general tickets (seated and standing). AXS.com or call 0844 856 0202 (calls cost 7p per min plus your network charge).

Ticketmaster is Livenation's official ticketing company and they are selling VIP tickets and general tickets.

 

Age Limit for Standing Tickets

If you are under 16 you cannot enter the standing area at all.

In the seated areas, those under 15 must be accompanied by an adult aged 18 or over. 

There are no exceptions to this rule, even if you are tall for your age!

If you look under 16 you may be asked for ID as proof of age. The accepted forms of ID are a passport, driving/provisional licence or a Pass Card with the PASS hologram. No photocopies will be accepted and ID will have to be in date. We don't accept the Oyster 16+ card.

 

 

Can I bring a gift for the group?

BTS have requested that you don't bring gifts, and thank-you for your cooperation.

What does GA, GA Standing mean? 

GA means General Admission. This means that you'll be standing and don't have a reserved spot or area.

Can I bring a light stick/Army bomb to the event

Yes!   You can bring your Army Bomb to the event.  They will also be on-sale on the site.

Will there be Merchandise at the show?

Yes there will be merch for sale.  We don't yet know what merch will be on offer and will only usually find this out much nearer the time.  On the day Merch goes on sale as soon as it is offloaded from the trucks.  This is definitely by 5pm but often much earlier.

We have a Merchandise shop by the main entrance that anyone can use and then smaller stands inside the arena only for ticketholders, but they will sell the same stock.

The O2 App

You will be able to pre order merch before the event on The O2 App.  (this is the venue app rather that O2 Priority, so anyone can pre-order as long as you have a ticket for the show.   This service is usually available around a week before the show.   For more info or to download the app, please see https://www.theo2.co.uk/visit-us/the-o2-app

Can I bring a banner to the show?

Posters / banners should be no bigger than A3 size and not contain anything that displays inflammatory or offensive wording.

Large flags, drapes, hard materials or larger than A3 banners are not permitted.

What Row does the block start at?

Most blocks in Level 1 start at row c. Blocks in level 4 start at row a.

What time do you open for queuing/Can we camp out?

We do not allow camping out or overnight queuing.   The building opens at 9am so you can arrive from then to queue.   We will be updating this information nearer the time so please stay tuned...

BTS Studio

The BTS studio will be here for this concert.  More information coming soon.

 

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