BTS - Frequently Asked Questions

The O2 -


What does GA4 etc stand for?

GA stands for General Allocation.  These are standing tickets on the arena floor, please ignore any row or seat numbers, these are only used when the floor is seated. 

I didn't manage to get tickets.  How come?

Tickets for the BTS shows are now sold out. We understand your disappointment and are sorry for those of you who have missed out, but the demand for these UK dates has been incredibly high. We remind you to only use verified ticketing agents for all purchases.

It may be worth checking back on from time to time as we do occasionally get tickets back and any returns will be released for sale there.

Someone bought the tickets for me, can i still attend?

Yes, this is not a names on ticket event, so you can use tickets bought for you by someone else without having to bring their ID.


Why are tickets up for sale on re-sale sites at such high prices?

It’s unfortunate that tickets are already on re-sale sites for such inflated prices.

Currently under UK law it is legal for customers to sell personal tickets on re-sale sites.  When used correctly re-sale sites can help fans who cannot make a show to sell their tickets on to other fans.  We are unable to intervene in these sales as they are legal, however some people abuse the system and buy tickets to sell on for a large profit.

We have a team at The O2 who go through re-sale sites and anything bought by known touts or suspected illegal activity are cancelled and then released for sale to the public, so it is worth checking regularly for any seats that come back.



Ticket prices.

VIP 220 | 160 | 125 | 90 | 62.5 (GBP) + fees  (See bottom of page for seating layout)

Booking fees vary depending on who you book with. But they are usually 11-12% of the ticket price. There may be additional charges that are per booking (e.g. postal charges)


Show Times

9 October - 8pm - 10pm (subject to change - check back the week of the show).

10 October 8pm - 10pm


VIP Tickets 

VIP Tickets will go on sale through Ticketmaster directly on June 1st. VIP tickets will be standing only. You will need to be 16 or over to use VIP tickets (no exceptions).

VIP package details can be found at keep checking there for updates


Can I buy a seated ticket and still get the VIP?

A: No – the VIP package is standing only.


Can I buy a VIP Package and then join my friends in P1 standing?

A: No – not without buying an additional ticket. There is a barrier between VIP and P1 standing, but is also right next to it. You can’t move between the two areas freely.


What age do I have to be?

A: Standard venue rules, you need to be 16+ for the VIP packages as you will be in a standing area.

Who is selling tickets?

AXS is The O2's official ticketing company and they are selling general tickets (seated and standing). or call 0844 856 0202 (calls cost 7p per min plus your network charge).

Ticketmaster is Livenation's official ticketing company and they are selling VIP tickets and general tickets.

How does the waiting room work? (AXS.COM ONLY)

The waiting room opens roughly 30 minutes before the on-sale. You enter a virtual waiting room, can create your AXS account or log in. The system filters out bots etc. Then once the sale starts at 9am you will get called through randomly to purchase your tickets if the event hasn't sold out. The waiting room page automatically refreshes - you don't need to do that yourself. 

To see a video of how it works click Why Am I Waiting


Age Limit for Standing Tickets

If you are under 16 you cannot enter the standing area at all.

In the seated areas, those under 15 must be accompanied by an adult aged 18 or over. 

There are no exceptions to this rule, even if you are tall for your age!

If you look under 16 you may be asked for ID as proof of age. The accepted forms of ID are a passport, driving/provisional licence or a Pass Card with the PASS hologram. No photocopies will be accepted and ID will have to be in date. We don't accept the Oyster 16+ card.


Ticket Limit

Ticket limit of 4.

What payment methods are accepted?

AXS accept the following cards: American Express (AMEX), Visa, Mastercard.
If you are buying tickets via Ticketmaster - please check with them.

Can I bring a gift for the group?

BTS have requested that you don't bring gifts, and thank-you for your cooperation.

What does GA, GA Standing mean? 

GA means General Admission. This means that you'll be standing and don't have a reserved spot or area.

Can I bring a light stick/Army bomb to the event

Please check back nearer the time of the event regarding this, we are finalising details now. There will also be merchandise to purchase at the show.

Can I bring a banner to the show?

Posters / banners should be no bigger than A3 size and not contain anything that displays inflammatory or offensive wording.

Large flags, drapes, hard materials or larger than A3 banners are not permitted.

What Row does the block start at?

Most blocks in Level 1 start at row c. Blocks in level 4 start at row a.



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