The O2 Help Centre home page
Contact Us
Sign in
  1. The O2
  2. Before you arrive
  3. Have a Ticket and need some help?

Have a Ticket and need some help?

Follow New articles New articles and comments
  • Can I sell my Accessible Tickets ?
  • How to view tickets on The O2 venue app
  • I can't see my tickets in the app?
  • Can I contact the buyer directly?
  • How will I know if my purchase was successful?
  • What if the event is sold out of standard tickets?
  • I am struggling to purchase resale tickets – the system keeps blocking my purchase?
  • How do I buy a ticket from AXS Official Resale?
  • I bought my ticket from another ticketing provider; will I still be able to sell it on AXS Official Resale?
  • Why is there a 10% cap?
  • Why do I not receive payment until after the event?
  • How will I receive payment for tickets I've sold?
  • When can tickets be listed for resale with AXS?
  • When does a listing expire?
  • What if I change my mind and no longer want to sell my tickets?
  • How do I sell tickets with AXS?
  • Why should I sell tickets with AXS?
  • What is AXS Official Resale?
  • Can I sell my ticket?
  • Can I share screen shots of the tickets with friends?
  • What if my friends arrive later than me?
  • I bought tickets as a gift for somebody, how do I give them these to them if I am not attending the event?
  • Are there any tickets that are not transferable?
  • How many times can a ticket be transferred?
  • Can I cancel a transfer?
  • What about the recent system of putting names on tickets – how does this work with AXS Mobile ID?
  • What if I lose my phone / run out of battery?
  • What if I don't have a smartphone or can't download The O2 app?
  • How will I know my tickets have been delivered to my account?
  • How do I get my ticket?
  • 1
  • 2
  • ›
  • »
The O2