Have a Ticket and need some help?
- How to view tickets on The O2 venue app
- I can't see my tickets in the app?
- Can we choose which events we want to go to?
- Can I contact the buyer directly?
- How will I know if my purchase was successful?
- What if the event is sold out of standard tickets?
- I am struggling to purchase resale tickets – the system keeps blocking my purchase?
- How do I buy a ticket from AXS Official Resale?
- I bought my ticket from another ticketing provider; will I still be able to sell it on AXS Official Resale?
- Why is there a 10% cap?
- Why do I not receive payment until after the event?
- How will I receive payment for tickets I've sold?
- When can tickets be listed sale with AXS?
- When does a listing expire?
- What if I change my mind and no longer want to sell my tickets?
- How do I sell tickets with AXS?
- Why should I sell tickets with AXS?
- What is AXS Official Resale?
- Can I sell my ticket?
- Can I share screen shots of the tickets with friends?
- What if my friends arrive later than me?
- I bought tickets as a gift for somebody, how do I give them these to them if I am not attending the event?
- Are there any tickets that are not transferable?
- How many times can a ticket be transferred?
- Can I cancel a transfer?
- What about the recent system of putting names on tickets – how does this work with AXS Mobile ID?
- What if I lose my phone / run out of battery?
- What if I don't have a smartphone or can't download The O2 app?
- How will I know my tickets have been delivered to my account?
- How do I get my ticket?