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Where to find us, event timings, what to bring and more (indigo at The O2)

Emma Willcox
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Where to find us

We’re about 30m from The O2’s main entrance. Just pop into the main entrance, turn right along Entertainment Avenue, and you’ll come across the venue. Click here for the venue map.

Timings

Performance times and support acts can change, even on the day of the show. Arrive early to find your seat. If your ticket shows one time, it usually indicates when doors open, and set times may vary. We'll post any updates from the artist or their team on the event page. You can also ask a venue staff member for details once doors open.

Exact timings may not be available until closer to the event date, so check your ticket or the website for updates.

Seats

indigo at The O2 offers a more personal experience, with a standing capacity of 2700, and seating for 1800.

Restricted views: Some events have seats with a restricted view. You’ll always be told about this at booking stage. If you’re not happy with the view on the night, let a team member know, and we’ll do what we can to make sure you still have a good night.

Balcony & Standing: If you have a ticket for upstairs, you must stay upstairs due to capacity limits. Please follow your ticket’s location.

Lounge Passes/VIP upgrades

The Purple Lounge provides a more premium experience. Upgrades are available for most events at our venue via axs.com.

The upgrade includes:

  • Access to private lounge
  • Fast track entry to the venue
  • A drink of your choice (Beer, Wine, Cider, Soft Drink or a Single House Spirit and Mixer)
  • Private bathroom facilities

Find out more here.

Dancing

At most events you’re allowed to stand at your seat and have a little dance. But please don’t stand on seats, in walkways, stairways, gangways or aisles. And please don’t climb, crowd surf or mosh.

Bags & Personal items

  • One bag per person A4 size or smaller. If you do need to bring a bag, check out our bag drop facility. For more information about bag drop, read the bag policy article.
  • Professional cameras aren’t allowed in. Regular digital/phone cameras are allowed.
  • Theres no dress code – but you may not be allowed in if you’re wearing offensive items.
  • Cloakroom. A cloakroom is only open for certain events, mainly standing shows in the colder weather. If open, it’s from doors opening to when everyone has left the venue. £5 per item, card only.

Smoking

indigo at The O2 is a no smoking venue. The smoking area is just outside The O2’s main entrance. Remember, if you’re coming to an event, you can’t leave and re-enter once you’ve gone through ticket checking.

Age Restrictions

Most shows at indigo at The O2 are all ages, with under 14s needing to be accompanied and seated. All under 14s must be with an adult 18+. Under 3s are usually not allowed, but age restrictions can vary by event—check the event page for details. All children need their own ticket. For events with standing tickets, it's recommended that under 14s are seated.

Accessibility at indigo

There's a raised platform (wheelchair bay) on the ground level.

Seating: Click here for the seating plan for indigo at The O2

Toilets: Accessible toilets are on every level:

  • Ground Floor – 2 Accessible toilets, 1 Accessible toilet closest to Floor C and 1 Accessible toilet closest to Floor E/Accessible Platform
  • King's Row - 1 Accessible toilet, closest to VIP lift exit
  • Balcony/Rear Balcony - 1 Accessible toilet closest to Balcony 3 block.

Accessible Bookings: Accessible tickets for shows at indigo at The O2 arena can be bought online via AXS. To buy tickets, check out the accessibility article for more information.

Ambulant Bookings: Our ground floor has step-free access, the King’s Row and Balcony level are accessible via lifts.

Assistance / Guide Dogs:

Assistance dogs are welcome at indigo at The O2 and can be in wheelchair-accessible seating. If you’re seated in ambulant areas, staff can look after your dog during the event – just let us know before your show.

Lost Property

For lost property queries, please email us on: lostproperty@Indigoattheo2.co.uk

Venue Hire

If you’re thinking of hiring indigo at The O2 for a private event, please use this enquiry form or email: privatehire@indigoattheo2.co.uk

Merchandise

If merchandise is available, you can find this on the ground floor of the venue by the lifts. Please note, merch is not always available at every show.

Reporting an issue

Whatever the issue, talk to a member of staff. We want you to have a great time at the event, so come and see us. We may be able to sort something. It’s hard for us to do that after the event.

If you would like to follow up with us after an event, please use our this contact form and a member of the team will be in touch.

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