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Where to find us, event timings, what to bring and more (indigo at The O2)

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Getting to the venue

We’re about 30m from The O2’s main entrance. Just pop into the main entrance, turn right along Entertainment Avenue, and you’ll come across the venue. The nearest Tube Station for The O2 is North Greenwich on the Jubilee line.

Security


We have a range of security measures in place, some of which are visible and some of which aren’t. Searching is a condition of entry to protect your safety and that of other visitors. Regular security patrols take place in and around the venue and our staff are trained to spot and report suspicious behaviour.

Please allow enough time for arrival and entry via our security screening system – latecomers may not be admitted until an appropriate point in the show.

Indigo at The O2 operates a zero-tolerance policy towards aggressive or discriminatory behaviour in and around our venue. Visitors who engage in verbal or physical abuse towards our staff will be asked to leave immediately.

 

Re-Entry

Due to the location of the venue and the security protocols in place – we operate a strict no re-entry policy. Please make sure you have made the most of the excellent food options at The O2 prior to your visit. 

Timings

Performance times and support acts can change, even on the day of the show. Arrive early to find your seat. If your ticket shows one time, it usually indicates when doors open, and set times may vary. We'll post any updates from the artist or their team on the event page. You can also ask a venue staff member for details once doors open.

Exact timings may not be available until closer to the event date, so check your ticket or the website for updates.
 

Seats

indigo at The O2 offers a more personal experience, with a standing capacity of 2700, and seating for 1800.

Restricted views: Some events have seats with a restricted view. You’ll always be told about this at booking stage. If you’re not happy with the view on the night, let a team member know, and we’ll do what we can to make sure you still have a good night.

Balcony & Standing: If you have a ticket for upstairs, you must stay upstairs due to capacity limits. Please follow your ticket’s location.

 

Lounge Passes/VIP upgrades

The Purple Lounge provides a more premium experience. Upgrades are available for most events at our venue via axs.com.

The upgrade includes:

  • Access to private lounge
  • Fast track entry to the venue
  • A drink of your choice (Beer, Wine, Cider, Soft Drink or a Single House Spirit and Mixer)
  • Private bathroom facilities

Find out more here.

Quick Pass

Quick Pass customers will enter via a signposted dedicated entrance. Please make yourself known to a member of venue staff upon arrival so that they can ensure your fast-track entry to the venue.

Dancing

At most events you’re allowed to stand at your seat and have a little dance. But please don’t stand on seats, in walkways, stairways, gangways or aisles. And please don’t climb, crowd surf or mosh.

Bags & Personal items

One bag per person A4 size or smaller will be permitted into the venue.  Large bags such as backpacks, suitcases, travel cases, laptop bags and large tote bags are NOT permitted inside the venue. 

Items prohibited from the venue include: professional camera and recording devices, iPads & tablets, Food & Drink.

We offer a cloakroom which is subject to availability – this is located inside the main indigo at The O2 entrance and costs £5 per item – all bags must go through security screening at The O2 entrance.

 

Food and Drink

indigo at The O2 has multiple bars selling alcohol, soft drinks and snacks. We do not have a restaurant or sell hot food but there are plenty of places to buy dinner in The O2 before or after your visit.

You are not permitted to bring your own food and drink in to the venue. 

indigo at The O2 is a cashless venue to speed up sales and reduce our customers’ waiting time.

Smoking

Please note that due to the location of the venue there is no smoking area located at indigo at The O2. Please plan your visit to us with this in mind.

Age Restrictions

Most shows at indigo at The O2 are all ages, with under 14s needing to be accompanied and seated. All under 14s must be with an adult 18+. Under 3s are usually not allowed, but age restrictions can vary by event—check the event page for details. All children need their own ticket. For events with standing tickets, it's recommended that under 14s are seated.

Accessibility at indigo

A separate queue will be available for those who need step free access and who are unable to stand for long periods – please approach the front of the venue and look for the signposted entrance.

Seating: Click here for the seating plan for indigo at The O2

Toilets: Accessible toilets are on every level:

  • Ground Floor – 2 Accessible toilets, 1 Accessible toilet closest to Floor C and 1 Accessible toilet closest to Floor E/Accessible Platform
  • King's Row - 1 Accessible toilet, closest to VIP lift exit
  • Balcony/Rear Balcony - 1 Accessible toilet closest to Balcony 3 block.

Accessible Bookings:

To book Accessible tickets, you'll need a Nimbus Access card, whether you're booking online, or through the Accessible ticket booking line.

There is significant demand when events go on sale, so we advise that guests purchase accessible tickets online rather than attempting by phone.

To buy tickets, check out the accessibility article for more information.

Ambulant Bookings: Our ground floor has step-free access, the King’s Row and Balcony level are accessible via lifts.

Assistance / Guide Dogs:

Assistance dogs are welcome at indigo at The O2 and can be in wheelchair-accessible seating. If you’re seated in ambulant areas, staff can look after your dog during the event – just let us know before your show.

Lost Property

For lost property queries, please email us on: lostproperty@Indigoattheo2.co.uk

Venue Hire

If you’re thinking of hiring indigo at The O2 for a private event, please use this enquiry form or email: privatehire@indigoattheo2.co.uk

Merchandise

If merchandise is available, you can find this on the ground floor of the venue by the lifts. Please note, merch is not always available at every show.

Reporting an issue

Whatever the issue, talk to a member of staff. We want you to have a great time at the event, so come and see us. We may be able to sort something. It’s hard for us to do that after the event.

If you would like to follow up with us after an event, please use our this contact form and a member of the team will be in touch.

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