How to get your ticket
If you’ve bought your ticket, but you don’t know how to access it, we’ve got you covered. Download The O2 venue app and follow the instructions below.
All tickets to events at The O2 are delivered by our official ticketing partner, AXS.
AXS Customers
If you are an AXS customer, you’ll be asked to create a venue app profile and then for security reasons log in to your AXS ticketing account. We recommend creating your venue app profile with the same password as your AXS account. If you have forgotten your AXS account password you will be able to reset this when you promoted to log in on the screen below.
Other ticket agents (eg Ticketmaster)
If you have purchased your tickets from another ticket provider such as Ticketmaster, simply create your venue app profile and we’ve done the work behind the scenes to deliver your tickets.
If you have been sent tickets, you should create an account with the email address those tickets were sent too.
Please note - Tickets must be viewed directly on the app and screenshots cannot be accepted. The unique barcode has an anti-tout mechanism that makes sure tickets can’t be copied – as part of this, the bar code changes in the app every 59 seconds.
- Create your app profile.
- Connect your ticketing account.
- Tap ‘Your tickets’ button on the home screen.
- If you are an AXS customer, for security reasons, you may be prompted to sign in to your AXS ticketing account. Please sign in with your AXS ticketing account email and password.
What happens if I can’t see my tickets?
Tickets are usually uploaded closer to the event. If the show is less than a few days away, try these steps:
- Check your email address. Make sure you’re using the same email you bought the tickets with.
- Try deleting and re-installing the app – and double check you have the latest version. The O2 venue app is supported on Apple iOS 17-26, and Android 15-17.
- Contact your ticket provider to check the tickets have been uploaded and there were no spelling mistakes in the email.
- If you are an international customer and are having trouble seeing your tickets, connect to wi-fi when you arrive in the UK.
- If you are receiving error messages try connecting to the venue wi-fi when you arrive.
If you’ve tried these steps and still can’t see your tickets; or you don’t have a smartphone, please bring Photo ID (matching the name of the booking) and your order confirmation email to The O2 Box Office for help 90 minutes before doors on the event day.
Bag Policy
How many bags is each ticketholder permitted to bring into the venue?
Each ticketholder may carry one clear bag OR re-sealable clear freezer/zip-lock bag.
What items should guests bring with them to help speed up entry?
Guests are strongly encouraged to arrive with only essential items.
What are the requirements for a bag to be considered fully clear?
All bags must be 100% clear (no colour tints, prints, or patterns. Small logos are permitted).
What materials are permitted for clear bags?
All bags must be made from clear plastic, vinyl or PVC.
What is the maximum size allowed for a clear bag?
Bags must not exceed 12” x 6” x 12” (30cm x 15cm x 30cm).
What size freezer/zip-lock bag is permitted?
If using a clear freezer/zip-lock bag, this must be medium size (30cm x 26cm) or smaller.
Can I place smaller bags or pouches inside my clear bag?
Please note that all belongings must be individually placed in your clear bag. Items cannot be placed in additional bags within.
Are medical, accessibility or child-care bags allowed into the venue?
Medical, accessibility, parent/child-care related bags or other essential bags will be permitted after venue security inspects them, in accordance with venue policy.
Are cameras or recording devices allowed inside the venue?
NO cameras or recording devices are permitted. (Mobile phones with cameras ARE permitted.)
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