Ticket bookings, what to wear, climbing requirements and more (Up at The O2)

• Booking tickets
• Climbing requirements
• Ticket policies
• What to wear
• What you can bring
• Arriving for your climb
• Accessible climbs
• Special occasions

Up at The O₂ - Booking tickets

Ticket prices & Climb options:

Tickets start from £35pp, to book, choose your experience:

• Daytime
• Sunset
• Twilight
• Celebration climbs

*Prices are the same for children and adults.

Discounts & Group bookings:

• Discounts are available for TasteCard holders, Blue Light holders and O₂ Priority members. (Student discount isn’t available).
• For group or corporate bookings, learn more here.

Virgin or Buy-a-Gift vouchers:

If you need to book tickets with vouchers, email boxoffice@upattheo2.co.uk. Include:

• Your voucher serial number and PIN
• Preferred climb date and approximate time.
• Contact number.

Buying vouchers:

You can buy e-gift vouchers, valid for one year from the date of purchase here.

Climbing Requirements 

• Age:
  • There’s no upper age limit, but climbers must be in good general health and able to walk unaided.
  • Children aged 8+ can climb, if they’re 1.2metres tall, and are with an adult (1 adult to 5 children).
• Weight limit: Maximum weight for climbers is 21 stone/130kg/286lbs.
• Measurements: Maximum waist size up to 125cm, thigh up to 74cm.

Click here for more information.

*Unfortunately climbing isn’t suitable for pregnant women.

Medical Considerations:

Contact boxoffice@upattheo2.co.uk before booking if you have:

• Cardiovascular, respiratory or mobility issues
• Limb difference or current injuries
• Epilepsy (allowed if not seizures in the past 12 months)

Ticket Policies

• No refunds or cancelations once tickets are confirmed. Plan travel in advance. If there are train strikes or delays, parking is available here.
• Climbs will go ahead in most weather conditions. In the event of bad weather (gales, lightning, or heavy snow) we’ll rebook or refund your climb.

Rescheduling your booking:

Need to schedule? No problem! You can move your booking to another date of the same value for a small reschedule fee:

• More than 48 hours’ notice: £5 per ticket
• Less than 48 hours’ notice: £15 per ticket

Just a heads up: we can’t reschedule on the day of the climb, or after it’s taken place. New bookings must be within 3 months of your original date.

What to Wear 

• Clothing: Comfortable, flexible attire. Climb jackets and gilets are available if needed as an extra layer. Gloves and hats are recommended in winter.  
  • Shoes: Wear laced or Velcro shoes with deep treads (e.g. walking boots). Fashion trainers or muddy soles aren’t suitable. Shoes are available to borrow.
• Hair: Long hair must be tied back

We’ll provide harnesses and climb equipment.

What you can Bring 

• Phones: These are allowed but must stay in the climb jacket pocket, and should only be used on the viewing platform.
• Medication: Essential items like inhalers, insulin and nourishment can be carried by your guide.
• Food & Drinks: These aren’t allowed during the climb, but upgrade options are available for rooftop drinks.
• Go Pro’s & Cameras: these aren’t allowed on the climb.  

Lockers are available for storing personal items, but avoid bringing large items.
 

Arriving for your Climb 

• Check-in is 15 minutes before your climb time. Late arrivals can’t be admitted or refunded.
• Find us just outside The O2’s front entrance on the left. Check out the Parking and transport information here. 

About the Climb 

• Groups of up to 18 (or 30 with two guides) are led by an experienced guide who’ll share landmarks and fun facts.
• The climb reaches 52m – taller than an Olympic pool! Don’t worry if you’re nervous, our guides are there to help.
• Training and safety briefings are provided before your climb.

 Accessible Climbs

• Wheelchair climbs: These take place on specific times of the year. Tickets are first come, first served. Email boxoffice@upattheo2.co.uk in October for next year’s dates.
• Personal assistants: Carers can climb for free. Just email boxoffice@upattheo2.co.uk – you’ll need to provide evidence such as PIP, Access card or DLA documents.

Special Occasions

Celebrate with us!

• Special proposal package. Book a private 90-minute climb for just the two of you.
• Take advantage of one of Climb and Dine options.
• Upgrade your public climb with a glass of bubbly, to make it more special.