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Ticket bookings, what to wear, climbing requirements and more (Up at The O2)

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Up at The O2 - Booking tickets

Ticket prices & Climb options: 

Tickets start from £37pp, to book, choose your experience:

*Prices are the same for children and adults.

Discounts & Group bookings:

  • Discounts are available for TasteCard holders, Blue Light holders and O2 Priority members. (Student discount isn’t available).
  • For group or corporate bookings, learn more here.

Virgin or Buy-a-Gift vouchers:

If you need to book tickets with vouchers, email boxoffice@upattheo2.co.uk. Include:

  • Your voucher serial number and PIN
  • Preferred climb date and approximate time.
  • Contact number.

Buying vouchers:

You can buy e-gift vouchers, valid for one year from the date of purchase here.

 

Climbing Requirements 

  • Age:
    • There’s no upper age limit, but climbers must be in good general health and able to walk unaided.
    • Children aged 8+ can climb, if they’re 1.2metres tall, and are with an adult (1 adult to 5 children).
  • Weight limit: Maximum weight for climbers is 21 stone/130kg/286lbs.
  • Measurements: Maximum waist size up to 125cm, thigh up to 74cm.

Click here for more information.

*Unfortunately, Pregnant women cannot climb.

Medical Considerations:

Contact boxoffice@upattheo2.co.uk before booking if you have:

  • Cardiovascular, respiratory or mobility issues
  • Limb difference or current injuries
  • Epilepsy (allowed if not seizures in the past 12 months)

Ticket Policies

  • No refunds or cancellations once tickets are confirmed. Plan travel in advance. If there are train strikes or delays, parking is available here.
  • Climbs will go ahead in most weather conditions. In the event of severe weather (gales, lightning, or heavy snow) we’ll rebook or refund your climb.

Rescheduling your booking:

Need to reschedule? No problem! You can move your booking to another date of the same value for a small reschedule fee:

  • More than 48 hours’ notice: £5 per ticket
  • Less than 48 hours’ notice: £15 per ticket

Just a heads up: we can reschedule up to 2 hours before the climb. We cannot reschedule after this. New bookings must be within 3 months of your original date.


What to Wear 

  • Clothing: Comfortable, flexible attire. Climb jackets and gilets are available if needed as an extra layer. Gloves and hats are recommended in winter.  
  • Shoes: We provide climb shoes: please wear socks.
  • Hair: Long hair must be tied back

We’ll provide harnesses and climb equipment.
 

 

What you can Bring 

  • Phones: Phones need to be in a zipped up pocket, and they can never be used on the viewing platform. Phones can only be used on the roof.
  • Medication: Essential items like inhalers, insulin and nourishment can be carried by your guide.
  • Food & Drinks: These aren’t allowed during the climb, but upgrade options are available for rooftop drinks.
  • Go Pro’s & Cameras: these aren’t allowed on the climb.  

Lockers are available for storing personal items, but avoid bringing large items.
 

Arriving for your Climb 

  • Check-in is 15 minutes before your climb time. Late arrivals can’t be admitted or refunded.
  • Find us just outside The O2’s front entrance on the left. Check out the Parking and transport information here. 

About the Climb 

  • Groups of up to 18 (or 30 with two guides) are led by an experienced guide who’ll share landmarks and fun facts.
  • The climb reaches 52m – taller than an Olympic pool! Don’t worry if you’re nervous, our guides are there to help.
  • Training and safety briefings are provided before your climb.

 Accessible Climbs

  • Wheelchair climbs: These take place on specific times of the year. Tickets are first come, first served. Email boxoffice@upattheo2.co.uk in October for next year’s dates.
  • Personal assistants: : Carers can climb for free. Just email boxoffice@upattheo2.co.uk – you’ll need to provide evidence such as an Access or Nimbus card. - The access or nimbus card needs to have a +1 symbol on it.

Special Occasions

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